Standard carrier liability is calculated per kilogram, not per value, and it routinely pays a fraction of what a lost consignment is worth. Our cover is written into the booking at declared value and it is settled by our own people, so a claim is a process rather than a fight.
Basis
Declared value
Scope
Transit + storage
Claims handling
In house
Evidence pack
Automatic
Transit, transhipment, handling and warehousing are all inside the same policy. Most disputes happen in the seams between separate covers — cargo damaged while it sat in a shed between two legs, with two insurers each pointing at the other. Removing the seams removes the argument.
Seal photographs, scan events, temperature logs and delivery images are captured as routine, not fetched after a loss. When a claim is opened the evidence pack already exists, which is why our settlements are measured in days rather than the months that are normal in this trade.
You talk to the same team that moved the cargo. Nobody hands you a broker's number and disappears. We would rather absorb an uncomfortable conversation than lose a customer to a claims queue we do not control.
From the people who do it
Five of the team who run this part of CargoVault, on the work itself and on how far the company has come. Let it drift, or drag it yourself.
Helena Novak
Claims lead, Vienna
“I have never been asked to make a valid claim go away. Not once. That single fact is why I have stayed here through three expansions.”
Owen Whitfield
Risk surveyor, Manchester
“I get to stop shipments that are packed wrong before they sail. Prevention is cheaper than payout and this company actually believes it.”
Chiara Rinaldi
Policy administrator, Milan
“Writing cover into the booking instead of selling it afterwards means customers are never underinsured by accident. It was the right thing and it also grew the book.”
Jesper Nilsen
Loss adjuster, Copenhagen
“The evidence pack lands on my desk complete. Most of my career was spent chasing photographs that were never taken.”
Alina Popescu
Claims settlements, Bucharest
“We pay in days. When I tell people that at industry events they assume I have misspoken.”
Helena Novak
Claims lead, Vienna
“I have never been asked to make a valid claim go away. Not once. That single fact is why I have stayed here through three expansions.”
Owen Whitfield
Risk surveyor, Manchester
“I get to stop shipments that are packed wrong before they sail. Prevention is cheaper than payout and this company actually believes it.”
Chiara Rinaldi
Policy administrator, Milan
“Writing cover into the booking instead of selling it afterwards means customers are never underinsured by accident. It was the right thing and it also grew the book.”
Jesper Nilsen
Loss adjuster, Copenhagen
“The evidence pack lands on my desk complete. Most of my career was spent chasing photographs that were never taken.”
Alina Popescu
Claims settlements, Bucharest
“We pay in days. When I tell people that at industry events they assume I have misspoken.”
